Notice
◆ Proposed Private Digital Open University · Application under review with Punjab Higher Education Department◆ Pre-Registration Open · Express interest for the proposed July 2026 inaugural batch (subject to approval)◆ Submission aligned with Punjab Private Digital Open Universities Policy, 2026 — approval pending◆ Programme delivery proposed via Online Learning and ODL modes — pending UGC/UGC-DEB recognition◆ DPR submitted to Punjab Higher Education Department · Application under statutory review◆ Proposed Private Digital Open University · Application under review with Punjab Higher Education Department◆ Pre-Registration Open · Express interest for the proposed July 2026 inaugural batch (subject to approval)◆ Submission aligned with Punjab Private Digital Open Universities Policy, 2026 — approval pending◆ Programme delivery proposed via Online Learning and ODL modes — pending UGC/UGC-DEB recognition◆ DPR submitted to Punjab Higher Education Department · Application under statutory review
Student Login
MS Digital University

Student Support & Helpdesk

A friendly, multi-channel support system for every learner — from technical issues and academic queries to career counselling and confidential wellness support.

Mon–Sat
Helpdesk
9 AM – 7 PM IST
≤ 24 Hrs
Response
First-response SLA
1:30
Mentors
Mentor-to-student ratio
Counselling
Wellness
Confidential & free

We're Here to Help

Online learning works best when help is just a click — or a call — away. The MSDU Student Support team is a dedicated unit of academic counsellors, technical specialists, mentor-faculty, and wellness counsellors. Whether you're stuck on a topic, can't access a recording, need help with a fee receipt, or simply want career advice, we've got you covered.

Reach Us Through

Toll-free Helpline

Call us at 1800-XXX-XXXX between Mon–Sat, 9 AM – 7 PM IST. Multilingual support in English, Hindi, and Punjabi.

Email Support

Write to support@msdu.in. Tickets are auto-routed to the right team and acknowledged within 24 hours.

In-LMS Chat

Once the LMS is live, you will be able to chat directly inside the platform during business hours — quickest way to resolve technical and academic queries. Until then, use email or the helpline.

Faculty Mentors

Each student will be assigned a faculty mentor for the duration of their programme. Once operational, 1:1 video calls can be scheduled via the LMS.

What We Help With

Course-related queries and study material support
Live class access and recording playback issues
Assignment submission and grading queries
Examination scheduling, hall ticket, and result clarifications
Fee receipts, scholarships, and refund follow-ups
Document requests — ID card, bonafide, marksheet, transcripts
Career counselling and placement assistance
Mental wellness and confidential counselling sessions

Wellness & Counselling

Online learning can sometimes feel isolating. MSDU plans to partner with certified counsellors to offer free, confidential mental-wellness sessions to all enrolled learners. Once operational, sessions will be held over secure video on Wednesdays and Saturdays — write to wellness@msdu.in for pre-launch enquiries.

Crisis lines: iCall (022-25521111) and Vandrevala Foundation (1860-2662-345) — free, available 24/7.

Get Support

Once the university is operational, sign in to the LMS to raise a support ticket. Until then, reach us by email or phone — our team acknowledges queries within 24 hours.

Contact UsFormal Grievance

Direct Contacts

  • +91-XXXX-XXXXXX
    General helpdesk
  • support@msdu.in
    Email support
  • careers@msdu.in
    Placements & internships
  • wellness@msdu.in
    Counselling (confidential)

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